1. Do you design and manufacture your own products?
Ask whether the supplier has an original product collection, an independent design process and a production team. This helps buyers understand who is responsible for the product and whether the same model can be supported for future orders.
2. Can you provide complete model specifications?
Request dimensions, weight, materials, surface treatment, adjustment positions, included accessories and configuration details. A product name alone is not enough for a studio layout or distributor quotation.
3. Which training use is each model designed for?
Different reformers and Pilates machines may reflect different instructor habits and training systems. Ask the manufacturer to explain the intended use instead of assuming that two products with a similar appearance will feel the same in practice.
4. What can I review before confirming the order?
Photos, product videos, detailed specifications and a clear quotation help a buying team approve the right model. For large equipment, these materials are often more practical than treating the machine like a small parcel sample.
5. What are the packaging options?
Ask how the frame, upholstery, springs and accessories will be protected for export. KCONE can provide carton or wooden case packaging. Confirm the packed dimensions and weight separately from the product dimensions.
6. What are the lead time and order conditions?
Confirm the current production schedule, MOQ, payment conditions and the point at which production begins. Timing depends on the selected configuration, order quantity and production plan, so the current quotation should be treated as the reference.
7. Which handover term and port should be quoted?
KCONE quotes on FOB Shanghai or DAP terms. The buyer's forwarder arranges the main international freight after the port handover, so the preferred port should be included in the quotation request. Under DAP, KCONE arranges delivery to the buyer's destination and the buyer handles import duties and local clearance.
8. Can the supplier support a long-term brand or OEM project?
Studios and distributors should explain whether they need KCONE branded equipment, OEM support or ODM development. KCONE has supported OEM and ODM cooperation in multiple markets, while also developing its own KCONE brand collection.
Make the first inquiry easy to answer
Include your business role, target models, estimated quantities, preferred colors, timeline, packaging needs and FOB Shanghai or DAP preference. A complete first message gives the manufacturer enough context to respond with a useful quotation.
Frequently asked questions
Why does design ownership matter?
A manufacturer with its own design and production team can support repeat orders, spare parts and future models under the same quality standard. A reseller or copy line cannot.
What specifications should I request?
Dimensions, weight, frame material, spring system, handle and footbar adjustments, included accessories, color options and packed dimensions for export planning.
What should my first inquiry include?
Your business role, target models, estimated quantities, preferred colors, timeline, packaging questions and FOB Shanghai or DAP preference.
Ready to compare a model?
Send KCONE your target equipment, quantity and project details for a factory-direct quotation.
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