What to prepare before contacting the factory
Start with the information that determines the equipment scope. State whether you are a studio, distributor, training facility, chain buyer or another professional customer. Then describe the intended use, target categories, estimated quantities and any room or access restrictions that affect the selection.
If you are still comparing categories, the professional Pilates reformer buying guide explains how to turn studio and distributor needs into a practical buying brief.
Why confirm the current product scope?
Product collections and configurations may change as a manufacturer upgrades its range. Before requesting a final quotation, use the current product page and ask the supplier to confirm the exact product name, configuration and included accessories.
- Current product category and published configuration.
- Product dimensions and weight.
- Included springs, ropes, handles, straps or other accessories.
- Color, branding or configuration requirements.
- Any product photos or videos needed for internal approval.
The KCONE product collection is the starting point for reviewing the currently published range. The formal quotation and current specification remain the reference for the order.
Ask for export packaging information
Professional Pilates equipment includes large frames, moving assemblies, upholstery and accessories that need appropriate protection before port handover. Ask the manufacturer how the selected configuration will be packed and request packed dimensions and weight separately from the product dimensions.
- Packaging method for the frame and main machine.
- Protection for upholstery, springs, moving parts and loose accessories.
- Number of packages or cases included in the quotation.
- Packed dimensions and weight for the forwarder's planning.
- Photos or packing information required for internal approval.
For more general supplier questions, see 8 Questions to Ask a Pilates Equipment Manufacturer Before Ordering.
Which FOB port should you choose?
KCONE quotes on FOB Shanghai or DAP terms. State the preferred term — or, for DAP, the destination city and country. Put this in the first quotation request so the manufacturer and buyer are working from the same handover assumption.
Under this arrangement, the buyer's forwarder handles the main international freight after the port handover. The buyer should therefore coordinate the quotation details, packaging information, port preference and forwarder planning as one purchasing workflow.
Review the quotation before approval
Before confirming the order, compare the quotation with the original inquiry. Check the product category, exact configuration, quantity, color or branding notes, included accessories, packaging scope, packed information, current production schedule and FOB Shanghai or DAP handover.
Keep the final quotation, approved product materials and any packing information together. This gives the buyer, supplier and forwarder one shared reference during the next steps.
What makes a complete first inquiry?
A practical first message can include your company role, destination market, target equipment categories, estimated quantities, usage scenario, preferred configuration, timeline, packaging questions and FOB Shanghai or DAP preference.
For a complete overview of professional purchasing, read the Professional Pilates Equipment Buying Guide for Studios.
Frequently asked questions
What does FOB Shanghai or DAP mean?
KCONE quotes on FOB Shanghai or DAP terms. The buyer's forwarder arranges the main international freight after the port handover, so the preferred port should be stated in the first quotation request. Under DAP, KCONE arranges delivery to the buyer's destination and the buyer handles import duties and local clearance.
What packaging information should buyers request?
The packaging method for the frame and accessories, protection for upholstery and springs, number of packages, and packed dimensions and weight separate from the product dimensions.
What should buyers keep after the quotation?
Keep the final quotation, approved product materials and packing information together as one shared reference for the buyer, supplier and forwarder.
Preparing a factory quotation request?
Send KCONE your target categories, quantities, project context, packaging questions and FOB Shanghai or DAP preference.
REQUEST A QUOTATION